01 — Deflection Rate
78% baseline · validated
Based on 500+ ModelPilot deployments. RAG-powered bots resolve 78% of tickets without human intervention when knowledge base is properly indexed. Conservative — many teams see 85%+.
02 — Cost Per Ticket
Fully-loaded · realistic
Includes agent salary, benefits, training, software per seat, and infrastructure. $8 is the SaaS industry default; e-commerce averages $5–6, enterprise B2B $15–25.
03 — ModelPilot Cost
$79/mo + your AI keys
Pro plan covers everything — bots, agents, RAG, analytics, widget. AI costs at $0.04/conversation on GPT-4o-mini (you bring your own keys, no markup).